We understand that you are looking forward to receiving your desired equipment as soon as possible. The Aiwoces team promises to process your every order quickly and meticulously, ensuring that you have a clear understanding of the package’s journey.
1、 Order processing and delivery time
We will complete the review and packaging of all orders within 1-2 working days (processing time may be slightly extended during public holidays or promotional periods).
The delivery time is calculated from the date of order issuance:
Hong Kong Special Administrative Region: Expected delivery time is 2-4 working days.
Mainland China: Expected delivery time is 5-10 working days.
Asia Pacific region: Expected delivery time is 7-14 working days.
Other regions around the world: expected delivery within 10-20 working days.
Please note: The above is an estimated delivery time and does not include order processing time. Actual transportation may be affected by force majeure such as customs inspection and weather. We apologize for any inconvenience caused.
2、 Delivery cost
This website does not offer a free shipping policy. All orders will have shipping fees automatically calculated at checkout based on your shipping address and package weight. You can clearly view all fees before payment, and we guarantee transparent pricing with no hidden charges.
3、 Tariffs and taxes
For international orders, please note:
Your responsibility: According to the laws of the destination country/region, you may be required to bear import tariffs, taxes, and customs processing fees. This fee will be charged to you by the local customs during package clearance, and Aiwoces does not collect such fees on your behalf.
Kind reminder: It is recommended that you inquire about the relevant import tax policies with the local customs before placing an order to avoid any unexpected additional fees.
4、 Order tracking and delivery issues
Order tracking: After the order is shipped, we will send you a “shipped” notification containing the tracking number and query link, making it convenient for you to keep track of logistics updates at any time.
Address verification: Please provide an accurate and complete shipping address. Aiwoces cannot be held responsible for delivery issues caused by incorrect or unknown addresses.
Package loss: If your package has not been delivered within 30 days after shipment, please contact us immediately [email protected] We will assist you in inquiring with your logistics partner.
Thank you for reading. Aiwoces is committed to making your shopping journey, from clicking “purchase” to opening the package, like a smooth yoga flow, clear and reassuring throughout.